FREE shipping on orders of $200 and more
Terms & Conditions


Please review the terms and conditions of use carefully, as they govern your use of Mcouture.com (“MCOUTURE”).

The following terms of use are an agreement (the "Agreement") between MCOUTURE and you. Your use of the Site constitutes your agreement to follow and be bound by the Agreement.

MCOUTURE provides its service to you through its web site located at https://www.mcouture.com/ (the “Site”). By accepting these Terms of use or by accessing or using the Service or Site, you acknowledge that you have read, understood, and agree to be bound by these Terms of use.

In addition, Mcouture may change these Terms of use from time to time at our sole discretion without prior notice. You can review the most current version at any time at www.mcouture.com/eng/acceptance-of-terms-of-use/. The revised Terms of use will become effective upon posting and if you use the Service after that date, your use will constitute acceptance of the revised terms and conditions. If any change to these Terms of use is not acceptable to you, your only remedy is to stop accessing and using the Service.

You are required to register with MCOUTURE in order to access and use certain features of the MCOUTURE Service. If you choose to register/create an account, you agree to provide and maintain true, accurate, current and complete information about yourself, as prompted by the registration form. Registration data and certain other information about you are governed by our Privacy Policy.

Return policy
 

Return Process:

  1. For fitting, sizing, or under any circumstance of dissatisfaction, the buyer has 10 days to re-activate the listing and sell the item free of charge, meaning no commission will be given to MCOUTURE for the re-sale.

  2. The buyer has 10 days to re-activate a listing. This can be done easily from the MCOUTURE’s account, under the orders tab. Simply click on the order, and select the item to re-activate. After this delay, the buyer will have to use the regular selling process described above, including MCOUTURE’s commission.

 
Authentication
 

An authentication service is available at MCOUTURE, with the fee of $25 per item. Using this service, the transaction will be guaranteed by MCOUTURE. In this case, the item will be shipped to MCOUTURE for inspection and authentication, and then shipped to the buyer. Buy subscribing to the authentication, the buyer accepts and consents to an additional shipping delay.

In the case where the authentication process exposes significant damage; false advertising or a counterfeit item: the transaction will be cancelled. The seller will then be responsible to pay for the shipment of the item back. Whether MCOUTURE accepts or rejects a product submitted to authentication, the authentication fee will not be refunded.

 

Shipping policies

 

Our exclusive shipping carrier is CANADA POST. The delivery rate varies from locations. Note that delivery is FREE for all orders over $200 before taxes. MCOUTURE is not responsible for any delay or loss of any purchase. A tracking number is provided to the buyer via email as the order is being sent for delivery. In case of problem, the buyer is responsible for tracking the parcel using the tracking number from the shipping confirmation email and contacting Canada Post directly for the follow up.

Price Policies
 

The reselling price is established by the seller based on the retail value of the item and its condition. MCOUTURE will propose a resale price based on the market value and demand, but the seller can modify the resale price. MCOUTURE’s team verifies all prices before enabling them on the website. Any item listed with unreasonable prices will be rejected or disabled from the website.

Promotions
 

In addition to the terms and conditions of this Agreement, any contests, surveys, games or similar promotions made available through the Site may be governed by specific rules that are separate from this Agreement. By participating in any such Promotion, you will become subject to those rules, which may vary from the terms and conditions set forth herein. To the extent that the terms and conditions of such rules conflict with this Agreement, the terms and conditions of such rules shall control.

Termination

You may cancel your account at any time by contacting our Member Care team via email at support@mcouture.com. You are responsible for paying any fees owed to MCOUTURE upon termination of your account.

MCOUTURE may restrict, suspend, or terminate your use of or access to the Website or Services, without notice or liability to you and in its sole discretion, and without refunding any fees, if MCOUTURE suspects (by information, investigation, conviction, settlement, or otherwise) that (a) you are in breach of, are attempting or threatening to breach, or are acting inconsistently with the terms and spirit of this Agreement; (b) you are in breach of, are attempting or threatening to breach, or are acting inconsistently with the terms and spirit of any MCOUTURE policy; (c) your activities on or in relation to the Website or Services may violate applicable law; (d) you are unable to verify or authenticate any of your personal information or User Submissions; (e) you have failed to pay a fee; (f) you may cause legal liability or financial loss to MCOUTURE’s users or to MCOUTURE; or (g) for any other reason at any time. This includes cancelling any unverified accounts or inactive accounts, warning MCOUTURE’s community of a user’s actions, temporarily or indefinitely suspending a user’s account privileges, terminating a user’s account, or prohibiting access to the Website or Services, and taking technical or legal steps to keep a user off the Website and refusing to provide Services to a user. Further, any suspected fraudulent, abusive, or illegal activity, including violations of the Agreement and any additional MCOUTURE policy, may be referred to appropriate law enforcement authorities or other third parties.

MCOUTURE reserves the right to suspend and/or terminate a user’s account or any accounts held by that user by virtue of association, including all usernames under which that user operates on the Website or Services.

Personal Information and Privacy

MCOUTURE will only use personal information in accordance with its Privacy Policy, accessible via the following link: https://www.mcouture.com/eng/privacy-policy/

As part of a transaction, you may obtain personal information, including shipping information, from another user. Without obtaining prior permission, this personal information shall only be used for that specific transaction or for MCOUTURE-related communications regarding that transaction with the other user. Tradesy has not granted you a license to use the information for unsolicited commercial messages or unauthorized transactions. Without limiting the foregoing, without express consent from the user, you are not licensed to add any MCOUTURE user to your email or physical mail list. For more information, see MCOUTURE’s Privacy Policy via the link above.

Intellectual Property

All content on the Website and Services is owned by or licensed to MCOUTURE. Subject to the Agreement, Tradesy grants to you a non-exclusive, non-transferable, non-sublicensable license to access and view the Website and Service and to make a reasonable number of copies of the content on the Website and services solely for your own personal and non-commercial use. All rights not expressly granted herein are reserved to MCOUTURE and its licensors. Other than as expressly provided above, you may not display, reproduce, distribute, modify, sell, or otherwise use any materials or content on the Website or Services, and all such content is provided on an AS IS basis.

The trademarks, logos, service marks, trade names, graphics, page headers, button icons, scripts and other designs that are displayed on the Website and Services are owned by MCOUTURE and/or its affiliates or their third party licensors and may not be used unless authorized by the trademark owner. Nothing in this Agreement or the Services should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of MCOUTURE’s Trademarks displayed on the Service, without our prior written permission in each instance. MCOUTURE’s intellectual property may not be used, including as part of trademarks and/or as part of domain names or email addresses, in connection with any product or service in any manner that is likely to cause confusion. All goodwill generated from the use of MCOUTURE intellectual property will inure to our exclusive benefit.

Disputes with MCOUTURE

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND HOW CLAIMS THAT YOU AND MCOUTURE HAVE AGAINST EACH OTHER ARE RESOLVED.

This Section is deemed to be a “written agreement to arbitrate”. This Section can only be amended by mutual agreement.

We will make every reasonable effort to informally resolve any complaints, disputes, or disagreements that you may have with us. If those efforts fail, by using our Services, you agree that any complaint, dispute, or disagreement you may have against MCOUTURE, and any claim that MCOUTURE may have against you, arising out of, relating to, or connected in any way with these Terms of Service, our Privacy Policy, or any MCOUTURE Transactions or Relationships shall be governed by and construed in accordance with the laws of the Province of Quebec, excluding its conflict of laws and choice of law rules.  After an attempt of both parties to resolve any dispute or disagreement in good faith, they agree to submit any action to enforce this Agreement, or any dispute arising from or relating to this Agreement to independent arbitrators. In the event that MCOUTURE is the prevailing party in any legal proceeding in connection with this Agreement: MCOUTURE shall be entitled to recover its legal expenses, including arbitration and/or court costs and reasonable attorneys' fees. The procedure and rules to follow to enforce this arbitration clause are determined by the laws of the Province of Quebec.

(e) No Class Relief. The Arbitration can resolve only your and/or MCOUTURE’s individual claims, and the Arbitrator shall have no authority to entertain or arbitrate any claims on a class or representative basis, or to consolidate or join the claims of other persons or parties who may be similarly situated;

Small Claims Matters are Excluded. No Class Relief or Joinder of Claims. Notwithstanding the foregoing arbitration provisions, at your option, you may bring any claim you have against MCOUTURE in the local small claims court within the province of Quebec provided that such court does not have the authority to entertain any claims on a class or representative basis, or to consolidate or join the claims of other persons or parties who may be similarly situated in such proceeding.

Government regulators and ombudsman. Nothing in this section excludes your rights to seek resolution of disputes through the applicable government regulators, ombudsmen or their associated dispute resolution processes at law in any jurisdiction in which the Website or Services are available.

Legal Compliance; Taxes

You shall comply with all applicable domestic and international laws, statutes, ordinances, and regulations regarding your use of the Website and Services and, if applicable, your listing, purchase, solicitation of offers to purchase, and sale of items. In addition, you shall be responsible for paying any and all taxes applicable to any purchases or sales of items you make using the Website and Services.

Severability

If any provision of this Agreement is held unenforceable, then such provision will be modified to reflect the parties' intention. All remaining provisions of this Agreement shall remain in full force and effect.

No Agency

You and MCOUTURE are independent contractors, and no agency, partnership, joint venture, employee-employer, or franchiser-franchisee relationship is intended or created by this Agreement.

Limitation of liability


YOU EXPRESSLY UNDERSTAND AND AGREE THAT MCOUTURE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR ANY OTHER DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), ARISING OUT OF, OR RESULTING FROM, (A) THE USE OR THE INABILITY TO USE THE SITE; (B) THE USE OF ANY CONTENT OR OTHER MATERIAL ON THE SITE OR ANY WEBSITE OR WEBSITES LINKED TO THE SITE, (C) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SITE; (D) UNAUTHORISED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (E) STATEMENTS OR CONDUCT OF ANY THIRD-PARTY ON THE SITE; OR (F) ANY OTHER MATTER RELATING TO THE SITE. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, IN CONNECTION WITH YOUR USE OF THE SITE. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS THE DISCONTINUATION OF YOUR USE OF THE SITE.